Mercury PLM Services: Providing Enterprise-Class PLM Services

CIO VendorJohn Bayless, General Manager
The increasing customer demand for better performing, more complex products is pushing organizations to have a better model to support product development and implement Product Lifecycle Management (PLM). However, most organizations face challenges in terms of implementing PLM, defining a multi-year system roadmap including a plan for data migration, transformational process definition, and change management.

With a focus to deploy robust systems faster and more efficiently, Mercury PLM Services systematically refines its approach for addressing the above challenges with best practices in project governance, PLM strategy development, and system go-live preparation. “At Mercury PLM, we help clients develop their ‘to-be’ processes by using six sigma process definition tools,” says John Bayless, General Manager, Mercury PLM Services. The company provides a full array of PLM offerings that cover the entire implementation cycle from management on-boarding through solution deployment to daily service desk support.

“At Mercury PLM, we are focused on one brand of PLM database technology which allows us to develop technical depth within the various modules that clients require,” says Bayless. Mercury PLM’s dedication to one PLM technology combined with the consultants’ process knowledge, commitment to quality and completeness set it ahead in the curve. The company takes pride in its black belt ISO certified consultants, engineering revision control, and engineering standards experience. “The key to enabling our clients’ continued success is in Mercury PLM’s internal processes,” claims Bayless.

Mercury PLM leads the way in PLM implementation by meeting Mercury Marine’s engine and accessory business’ evolving needs on an everyday basis and by working for its clients across industries in discrete implementation projects. “Our unique combination of industry and consulting experience provides a vantage point for us to develop relevant and practical insights,” says Bayless. Since conception, Mercury PLM has been helping organizations with its best-of-the-breed methodologies and implementing solutions for product planning, product data management, and manufacturing in a global product development environment.
For instance, Mercury PLM helped a leading industrial machinery manufacturer to implement a “design everywhere, build anywhere” PLM strategy within a span of a year. The scope of the project included aligning the organization on a single change management process and designing release processes. Mercury PLM also created a PLM to ERP interface, robust enough to keep PLM and ERP systems aligned on two continents, migrating extensive CAD, Bill of Material, and document data from their legacy locations to PLM. “The client reviewed the ROI after the project and found that our partnership delivered exactly what we predicted in efficiency improvements during the PLM assessment phase,” explains Bayless.

The company has made significant investments in anticipation of clients’ needs for cloud-based PLM; more automated design tasks, digital manufacturing, and service desk support.

“We have invested in formal training provided by our technology partners and then put the technology to the test in real-world scenarios at Mercury Marine to really understand how to collect requirements and how to configure the latest in PLM software for our clients,” states Bayless.


At Mercury PLM, we help clients develop their ‘to-be’ processes by using six sigma process definition tools


The company has also invested in after-sales support. For example, Mercury recently added help desk personnel to work in Mercury’s Suzhou, China facility for serving China-based clients.

Another area of investment the company has made is in building relationships with the PLM community in Europe. “We are excited about the prospect of working more in Europe with new clients. As a way of building a brand presence in Europe there and of learning more about local needs, Mercury PLM has sponsored a product innovation event in Germany for the last two years and supported other European conferences with technical presentations,” concludes Bayless.

Company
Mercury PLM Services

Headquarters
Fond du Lac, WI

Management
John Bayless, General Manager

Description
Provides a unique and valuable perspective for helping organizations that are considering a Product Lifecycle Management implementation.